2YR Goal
Improve the National 800 Number Service
Goal leaders
Erik Jones
Assistant Deputy Commissioner
Office of Operations (SSA)
Yateesh Katyal
Deputy Associate Commissioner
Office of Systems (SSA)
To achieve
Improve the customer experience by reducing the Average Speed of Answer on the National 800 Number.
- By September 30, 2023, achieve an average speed of answer of less than 12 minutes, including implementation of estimated wait time and call back options.
Progress Updates