2YR Goal
Social Security Administration seal
Social Security Administration

Improve Initial Disability Claims

Goal leaders

Stephanie Hall

Assistant Deputy Commissioner

Office of Operations (SSA)

John Owen

Associate Commissioner

Office of Operations, Office of Disability Determinations (SSA)

To achieve

Improve the customer experience by reducing the average processing time for initial disability claims and by prioritizing those individuals who have waited the longest for initial disability determinations.

  • By September 30, 2023, achieve an average processing time for initial disability claims of 164 days.
  • By September 30, 2023, decide 85 percent of pending initial disability claims that begin the fiscal year 180 days old or older.

Progress Updates
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