Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


Service provider

Description

The U.S. Agency for International Development (USAID) works with partners around the world to save lives, reduce poverty, strengthen democratic governance, and help people progress beyond assistance. In fiscal year 2020, USAID obligated over $15.1 billion in foreign assistance funds through grants and cooperative agreements and $6.1 billion through contracts of which $918 million went to U.S. small businesses. We had a total of 3,047 implementing partners and worked in over 100 countries.

This HISP was newly designated and will complete action planning in FY22.

Designated Services


Service

Preparing to partner with USAID

Description

As USAID looks to deepen development impacts, it is important to identify capable organizations and engage them as partners in addressing local development challenges. Local organizations offer unique perspectives and skills and will remain in their countries long after USAID assistance ends, promoting sustainable development. The WorkwithUSAID.org platform is a free, USAID-funded resource hub that empowers partners with the knowledge and networks to navigate how to work with USAID.

WorkwithUSAID.org has a number of important features for current and prospective partners to utilize. For new and prospective partners, there is a “Start Here” checklist, which offers step-by-step guidance to organizations on how to partner with USAID. The checklist is downloadable and currently offered in English, Spanish, Ukrainian, Arabic, and Vietnamese. The Partner Directory allows organizations to create a profile to highlight their work and seek out potential sub partnership opportunities. New and prospective partners can take the Pre-Engagement Assessment to self-evaluate their organizational capacity and readiness to compete for USAID funding. The Library of curated resources allows organizations to better understand USG and USAID partnership requirements at their own pace. Partners can visit the News and Insights Blog to learn more about successful partnership pathways, tips on how to work with the Agency, and updates on upcoming relevant events. Finally, there is a robust Frequently Asked Questions (FAQ) section, containing more than 1,000 of the most commonly asked questions from organizations interested in working with the Agency.

Why this service was designated

We selected this service because it is a new initiative to provide a one stop shop for partners, improving access and therefore changing how USAID’s programs of more than $20 billion annually are implemented globally.

In FY 2021, USAID partnered with 3,456 organizations. Of those partnerships, almost 70 percent of the Agency’s funding went to 20 organizations. As USAID looks to expand and diversify its partner base, WorkwithUSAID.org will help new and prospective local and underrepresented partners understand how to navigate complex USG processes and requirements, and prepare them to partner through tools like the pre-engagement assessment. This platform will also help USAID identify potential organizations to partner with and help build their capacity to partner. USAID has established an FY 2022 goal to have at least 25 percent of new partners registered in the WorkwithUSAID.org Partner Directory complete the Pre-Engagement Assessment.

Service

Competing for USAID awards

Description

There is a financial cost to the organizations applying for USAID awards primarily through their level of effort, staff’s time and resources used to review the NOFOs that are posted on Grants.Gov, then draft a concept note or application including drafting associated budgets, and subsequent revisions to the concept notes or applications, if any are requested. Smaller organizations have a disadvantage in terms of their ability to obtain the resources necessary to develop applications and navigate terms, provisions and conditions found in NOFOs, compared to larger U.S.-based and international recipients, which have more resources and experience around how to partner with USAID, including teams of staff fluent in USG procurement and financial regulations.

USAID’s Industry Liaison Team is working to help prospective local organizations navigate the USAID assistance process from start to finish, including requirements after receipt of an award. The USAID Industry Liaison External Communications and Engagement Strategy outlines a number of ongoing and new outreach activities to reach target audiences to help achieve the team’s objectives.

Why this service was designated

Local organizations across the more than 100 countries in which USAID works provide USAID with the context, expertise, and experience to drive sustainable development. However, they often lack the internal accounting expertise, legal counsel, or financial systems to navigate USG regulations and USAID’s process to apply for a competitive award. Partnering with USAID has many long-term benefits for local organizations: it can open up access to future financial resources from USAID and other donors, improve an organization’s reputation as an established development actor, and help the organization develop its technical and management capacities. Through USAID partnerships, local actors are better positioned to serve their communities and achieve lasting development results long after their relationship with USAID ends.

In fiscal year 2021, local organizations directly received 6.2 percent of USAID’s total obligations, even as awareness of the sustainable benefits of partnering with local organizations is surging. USAID has established a stretch goal to increase the percentage of obligations to local organizations to 25 percent in the next four years. Adapting the processes, both internal and external, through which local partners apply for funding opportunities and subsequently win USAID awards will lead to more sustainable development results.