Description
The Employee Benefits Security Administration (EBSA) is responsible for ensuring the integrity of the private employee benefit plan system in the United States. EBSA's oversight authority extends to nearly 734,000 retirement plans, 2 million health plans, and 662,000 other welfare benefit plans, such as plans providing life or disability insurance. These plans cover about 158 million workers and their dependents, with over $12.9 trillion in plan assets. In FY 2021, EBSA recovered over $2.4 billion for plans, participants, and beneficiaries.
Designated Services
- Using website resources to maximize retirement and health benefits
- Using website resources to assist organizations with compliance
Using website resources to maximize retirement and health benefits
Description
EBSA’s website includes information about specific situations including changing jobs, marriage and domestic partnerships, childbirth and adoption, separation and divorce, death of a family member, and preparing for retirement, among others, and how complex situations can impact retirement and benefits planning.
Why this service was designated
Currently, there is a need for materials on the website, publications, and assistance to be produced in a variety of formats and languages. Accessibility in both form and delivery is a priority. The goal is to ensure inclusion of all communities while incorporating new features for improved usability. EBSA’s aim is to improve the delivery of timely, unbiased, and accurate information that can improve health and retirement outcomes.
Using website resources to assist organizations with compliance
Description
Organizations that employ people need to abide by provisions of the Employee Retirement Income Security Act (ERISA), which covers labor and tax aspects of employee benefit plans. Organization administrators can use the EBSA website to learn about ERISA policy, regulation, guidance or voluntary correction program. Additionally, customers can connect with a Benefits Advisor to get help with complex or specific matters.
Why this service was designated
EBSA educates and assists the nearly 158 million workers, retirees, and their families covered by approximately 734,000 private retirement plans, 2.0 million health plans, and 662,000 other welfare benefit plans holding approximately $12.9 trillion in assets. With 5.36 million visits to the site last year, the agency is updating the website to meet current needs of EBSA’s diverse audience.
Description
The mission of the Employment and Training Administration is to contribute to the more efficient functioning of the U.S. labor market by providing high-quality job training, employment, labor market information, and income maintenance services primarily through state and local workforce development systems.
Designated Services
- Searching for careers, training, and workforce services using CareerOneStop
- Using CareerOneStop APIs to integrate into web content
Previously-reported Services
Searching for careers, training, and workforce services using CareerOneStop
Description
Job seekers and those who help them use CareerOneStop for information regarding jobs, career pathways, training opportunities, and finding local help for work services such as UI benefits or contacting a local American Job Center. Specialized information on CareerOneStop includes everything from job search help for those re-entering communities with a criminal record to resources for people and businesses impacted by natural disasters, to Veterans and youth-specific employment opportunities.
Why this service was designated
CareerOneStop is the nation’s most trustworthy provider of comprehensive, integrated, relevant, and personalized workforce information tools and resources on any desired electronic delivery system. These tools and resources serve job seekers, students, workers, workforce intermediaries, and employers to enhance their employment opportunities and business prosperity by delivering integrated, easy-to-understand workforce information that helps job seekers, students, workers, workforce intermediaries, and employers develop their capacity and make sound economic decisions in the new economy.
Using CareerOneStop APIs to integrate into web content
Description
CareerOneStop contains a wealth of information for anyone searching for information on jobs, careers, training, and finding local help for work services such as finding UI benefit information or contacting a local American Job Center. Providing APIs to both public and private sector websites quality information for the public to access regardless of where they seek it. The CareerOneStop (COS) API (Application Programming Interface) has two primary customers. The first is public websites run by state Labor Market Information (LMI) offices, local workforce boards, American Job Centers (AJC), or any public workforce system entity that has a website and would like to use COS information. The second customer group are private job posting websites, such as Indeed and Monster who use the information on COS (job postings, salary information, or anything else they wish to provide to their customers) to provide robust information for their clients.
Why this service was designated
CareerOneStop has over 1,000 registered API users with monthly downloads exceeding 56 million. Registered users include private sector companies such as EMSI, Indeed, Monster, Amazon, and Google, as well as public sector entities such as state labor market information offices, state workforce agencies, colleges, and research institutions.
Previously-reported Services
Prior to the first service designation exercise in 2022, HISPs were collecting data using methods unique to each agency, resulting in data that was not standardized. This previously-reported data was collected to increase visibility and awareness regarding customer experience through feedback data. Per A-11 guidance, service providers will collect feedback in a more standardized way.
Accessing Career Services at an American Job Center
Description
More than 13 million job seekers sought assistance from a network of approximately 2,400 American Job Centers across the country. Nationwide, there are over 636,000 apprentices.
Description
The Occupational Safety and Health Administration (OSHA) assures safe and healthful working conditions by setting and enforcing standards. OSHA’s Federal and state health inspectors ensure the health and safety of more than 130 million workers. In 2019, OSHA administered 33,393 Federal inspections and 42,603 State Plan inspections.
Designated Services
- Applying for VPP recognition for exemplary safety systems
- Seeking reapproval for maintaining VPP-level safety systems
Previously-reported Services
Applying for VPP recognition for exemplary safety systems
Description
The Voluntary Protection Programs (VPP) recognize employers and workers in the private industry and federal agencies who manage exemplary safety and health management systems and maintain injury and illness rates below national Bureau of Labor Statistics averages for their respective industries. In VPP, management, labor, and OSHA work cooperatively and proactively to prevent fatalities, injuries, and illnesses through a system focused on: hazard prevention and control; worksite analysis; training; and management commitment and worker involvement. To participate, employers must submit an application to OSHA and undergo a rigorous on-site evaluation by a team of safety and health professionals. OSHA verifies the safety and health program status at worksites to ensure they meet VPP safety and health standards. Union support is required for applicants represented by a bargaining unit. Once recognized as a VPP site, an employer is allowed to fly the VPP flag and use the logo on its website, highlighting their achievement. In addition, VPP participants are exempt from OSHA programmed inspections as long as they maintain their VPP status.
Why this service was designated
OSHA selected the Voluntary Protection Programs (VPP) for priority designation as it is OSHA’s premier recognition program for employers and employees who implement effective workplace safety and health management systems. Every year just under 100 applicants will seek VPP status. There are currently just under 1400 companies in Federal VPP representing more than 1 million workers. However, by learning from applicants and building OSHA’s understanding through direct feedback mechanisms, OSHA can improve the VPP application to increase the number of workplaces that proactively earn this important safety designation.
Seeking reapproval for maintaining VPP-level safety systems
Description
The Voluntary Protection Programs (VPP) recognize employers and workers in the private industry and Federal agencies who manage exemplary safety and health management systems and maintain injury and illness rates below national Bureau of Labor Statistics averages for their respective industries. In VPP, management, labor, and OSHA work cooperatively and proactively to prevent fatalities, injuries, and illnesses through a system focused on: hazard prevention and control; worksite analysis; training; and management commitment and worker involvement. For VPP reapproval, ongoing participants are reviewed based on their annual self-evaluations and undergo a rigorous on-site evaluation where OSHA verifies the safety and health program status at worksites to ensure they continue to meet VPP safety and health standards. Almost half of all VPP participants have been in the program for 10 or more years. VPP participants are re-evaluated every three to five years to remain in the programs. If successful, VPP participants are allowed to fly the VPP flag, use the logo on its website, and continue to be exempt from OSHA programmed inspections while they maintain their VPP status.
Why this service was designated
There was no formal mechanism for collecting direct feedback from our customers. There are currently just under 1400 companies in Federal VPP representing more than 1 million workers. Every year approximately 250-300 VPP participants will seek reapproval. Focusing on existing VPP customers allows OSHA to explore customer experience activities with employers and worksites with whom OSHA has collaborative relationships allowing for greater transparency and also allowing OSHA to more quickly move to implement feedback recommendations.
Previously-reported Services
Prior to the first service designation exercise in 2022, HISPs were collecting data using methods unique to each agency, resulting in data that was not standardized. This previously-reported data was collected to increase visibility and awareness regarding customer experience through feedback data. Per A-11 guidance, service providers will collect feedback in a more standardized way.
Applying for Voluntary Protection Program status
Description
The Voluntary Protection Programs (VPP) recognize employers and workers in the private industry and Federal agencies who have implemented effective safety and health management systems and maintain injury and illness rates below national Bureau of Labor Statistics averages for their respective industries. Applicants and participants are surveyed upon final approval of new site or reapproval of an existing site.
Quarterly data reported
Description
The Office of Workers' Compensation Programs (OWCP) provides four core programs for workers’ compensation benefits to different sets of workers with varying health needs. In 2019, the Federal Employees’ Compensation Act program supported over 200,000 beneficiaries with $1.9 billion in compensation payments with 3 million medical bills processed.
Designated Services
- Applying for compensation benefits under EEOICP
- Applying for medical benefits related to accepted conditions under EEOICP
Previously-reported Services
Applying for compensation benefits under EEOICP
Description
The Energy Employees Occupational Illness Compensation Program (EEOICP) provides benefits to employees (or their survivors) of the Department of Energy (DOE) and its contractors/subcontractors, who became ill as a result of exposure to radiation and/or other toxic substances authorized by the Energy Employees Occupational Illness Compensation Program Act (EEOICPA or Act). It includes two separate benefit programs: Part B and Part E.
Why this service was designated
The Division of Energy Employees Occupational Illness Compensation (DEEOIC) protects the interests of workers who were injured or became ill on the job, or their families, by making timely, appropriate, and accurate decisions on Energy Employees Occupational Illness Compensation Program Act (EEOICPA) claims and providing prompt payment of benefits to eligible claimants. In FY 2021, DEEOIC issued 18,719 final decisions and distributed $625,558,194 in lump-sum compensation benefits. From inception thru FY21, DEEOIC has paid out $12,994,231,112 in compensation benefits.
Quarterly data reported
Q3 2022
What we learned from this quarter's data:
We have expanded our feedback collection efforts each quarter throughout FY22 and have examined pain points and bright spots and making recommendations for programmatic improvements to senior management based on survey results.
Service details
Transaction point: Immediately following webinar attendance.
Channel: email
People served: 703
Surveys offered: 703
Responses: 91
Transaction point: Following phone call initiated by customer.
Channel: automated_phone
People served: 15390
Surveys offered: 15390
Responses: 31
Transaction point: Recently (last 6 months) served as an Authorized Representative for a claimant
Channel: paper
People served: 2000
Surveys offered: 2000
Responses: 447
Applying for medical benefits related to accepted conditions under EEOICP
Description
EEOICPA covers medical expenses for current or former employees (or their survivors) of the DOE, its predecessor agencies, and certain vendors, contractors and subcontractors, who were diagnosed with a radiogenic cancer, chronic beryllium disease, beryllium sensitivity, or chronic silicosis, as a result of exposure to radiation, beryllium, or silica while employed at covered facilities. EEOICPA covers medical expenses for DOE contractor and subcontractor employees, eligible survivors of such employees, and uranium miners, millers, and ore transporters as defined by RECA Section 5, for any occupational illnesses that are causally linked to toxic exposures in the DOE or mining work environment.
Why this service was designated
The Division of Energy Employees Occupational Illness Compensation (DEEOIC) protects the interests of workers who were injured or became ill on the job, or their survivors, by making timely, appropriate, and accurate decisions on claims and providing prompt payment of benefits to eligible claimants under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). In FY 2021, DEEOIC distributed $1,103,741,105 in medical benefits. From inception thru FY21, DEEOIC has paid out $7,250,442,573 in medical benefits.
Quarterly data reported
Q3 2022
What we learned from this quarter's data:
We have expanded our feedback collection efforts each quarter throughout FY22 and have examined pain points and bright spots and making recommendations for programmatic improvements to senior management based on survey results.
Service details
Transaction point: Following phone call initiated by customer.
Channel: automated_phone
People served: 15390
Surveys offered: 15390
Responses: 36
Previously-reported Services
Prior to the first service designation exercise in 2022, HISPs were collecting data using methods unique to each agency, resulting in data that was not standardized. This previously-reported data was collected to increase visibility and awareness regarding customer experience through feedback data. Per A-11 guidance, service providers will collect feedback in a more standardized way.
Contacting the Employees Occupational Illness Compensation contact center
Description
The Division of Energy Employees Occupational Illness Compensation (DEEOIC) protects the interests of workers who were injured or became ill on the job, or their families, by making timely, appropriate, and accurate decisions on claims and providing prompt payment of benefits to eligible claimants. Incoming customer phone calls to the Energy Employees Occupational Illness Compensation Call Center program are surveyed.
Quarterly data reported
Claimant Benefits Surveys
Description