About this Service Provider (HISP)
The Farm Service Agency (FSA) serves all farmers, ranchers, and agricultural partners through the delivery of effective, efficient agricultural programs for all Americans. There were 2.02 million U.S. farms in 2020. With 51 state offices and over 2,000 county offices, including offices in U.S. territories, FSA implements farm programs and farm loans to farmers and ranchers across the country. This past year, FSA obligated more than $7.5 billion in direct and guaranteed farm ownership and operating loans, including more than $3.4 billion for beginning farmers, an agency record.
Designated Services
Visiting Farmers.gov
Farmers.gov is designed to provide America’s farmers, ranchers, private foresters and other agricultural producers with online self- service applications, educational materials, engagement opportunities and business tools to increase efficiency and productivity while preserving long-held traditional relationships between local USDA offices and producers. Survey feedback is collected from website visitors.
Quarterly reports
Q4 2021
Service details
Transaction point: Feedback button or Intercept after a couple minutes of activity for 30% of customers
Channel: mixed
People served: 339
Surveys offered: 339
Responses: 19
Transaction point: Either a pop-up survey on the webpage, or self selected using the feedback button on each page
Channel: computer
People served: 339
Surveys offered: 339
Responses: 149
Transaction point: Pop-up Survey after users navigate through an interaction on the website or opt to provide feedback
Channel: computer
People served: 3773
Surveys offered: 3773
Responses: 224
Transaction point: Feedback button on each page, or intercept after a couple minutes for 30% of customers
Channel: mixed
People served: 3773
Surveys offered: 3773
Responses: 181
Q3 2021
Service details
Transaction point: Pop-up Survey after users navigate through an interaction on the website or opt to provide feedback
Channel: computer
People served: 1025
Surveys offered: 1025
Responses: 889
Q2 2021
Service details
Transaction point: Pop-up Survey after users navigate through an interaction on the website or opt to provide feedback
Channel: computer
People served: 217
Surveys offered: 217
Responses: 104
Q1 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
About this Service Provider (HISP)
Food and Nutrition Service (FNS) works to end hunger and obesity through the administration of 15 federal nutrition assistance programs including WIC, Supplemental Nutrition Assistance Program (SNAP), and school meals. SNAP helps over 40 million low-income people afford a nutritionally adequate diet; WIC provides nutritious food for about 7 million low-income women, infants, and children; and school breakfast and lunch programs provide free and reduced-price meals to over 20 million low-income children.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
The Forest Service works to sustain the health, diversity, and productivity of the nation's forests and grasslands, which includes sustainable stewardship of more than 600 million acres of forestland, 193 million acres of public lands, and more than 400 million acres of private land across the United States.
Designated Services
This HISP was reporting for recreation.gov in previous years. They will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
The Natural Resources Conservation Service (NRCS) works with farmers, ranchers and forest landowners across the country to help them boost agricultural productivity and protect our natural resources through conservation In 2020, NRCS worked with producers to develop more than 100,000 conservation plans as well as place conservation practices and enhancements on more than 19 million acres.
Designated Services
This HISP was not previously reporting customer feedback data and will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
Nearly 60 million Americans live in rural areas and experience higher rates of poverty; since 2009, Rural Development has financed nearly 8,000 community facilities projects, helped save or create more than 375,000 rural jobs, aided nearly 75,000 rural businesses, improved rural electric infrastructure for more than 25 million rural residents, and supported more than 5,500 distance learning and telemedicine projects.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.