Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

The Social Security Administration (SSA) serves over 40 million retirees and their loved ones each year. For the 55 million spouses and dependents of retirees who have passed on, the Old-Age & Survivors Insurance (OASI) pays them over $944 billion in benefits a year. For the 10 million retirees who are disabled, the Disability Insurance program (DI) pays them about $145 billion. The Supplemental Security Income pays over $55 billion to nearly 8 million people who both are low-income and have a disability.

Designated Services

Accessing Social Security services online

SSA surveys people who use their online services.

Quarterly reports

Q4 2021
Service details
Service provided: Online Services
Transaction point: ForeSee Survey
Channel: computer
People served: 10107675
Surveys offered: 10107675
Responses: 79132


Q3 2021
Service details
Service provided: Online Services
Transaction point: ForeSee Survey
Channel: computer
People served: 12082657
Surveys offered: 12082657
Responses: 89149


Q2 2021
Service details
Service provided: Online Services
Transaction point: ForeSee Survey
Channel: computer
People served: 10502662
Surveys offered: 10502662
Responses: 107528


Q1 2021
Service details
Service provided: Online Services
Transaction point: ForeSee Survey
Channel: computer
People served: 11104352
Surveys offered: 11104352
Responses: 107890