Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

Serving the nation’s 31.7 million small business, in 2020, the Small Business Administration distributed more than $29 billion in loans and investments to small businesses, provided business coaching to nearly 750,000 entrepreneurs, distributed more than $195 billion in disaster loans, and assisted with 275 active disaster assistance declarations.

Designated Services

Seeking services from a district office

The Office of Field Operations is primarily responsible for the direct execution of the Agency’s products and services for America’s small businesses, representing the critical link between the small businesses and the SBA policy makers. These offices constantly interact with individuals seeking services. A survey is sent to people who have received assistance from an SBA District office.

Quarterly reports

Q4 2021
Service details
Service provided: Field Operations
Transaction point: Follow-up Survey upon final approval of new site or reapproval of existing site.
Channel: email
People served: 339403
Surveys offered: 339403
Responses: 34

Q3 2021
Service details
Service provided: Field Operations
Transaction point: Follow-up Survey upon final approval of new site or reapproval of existing site.
Channel: email
People served: 358751
Surveys offered: 358751
Responses: 142

Q2 2021
Service details
Service provided: Field Operations
Transaction point: Follow-up Survey upon final approval of new site or reapproval of existing site.
Channel: email
People served: 532458
Surveys offered: 532458
Responses: 203

Q1 2021
Service details
Service provided: Field Operations
Transaction point: Follow-up Survey upon final approval of new site or reapproval of existing site.
Channel: email
People served: 236258
Surveys offered: 236258
Responses: 204