About this Service Provider (HISP)
1 in 4 Americans is covered by Medicaid (73.8 million) and Children’s Health Insurance Program (CHIP) (6.8 million); more than 60 million Americans are enrolled in Medicare; and 11.4 million consumers selected or were automatically reenrolled in an Exchange plan in 2020.
Designated Services
Asking About Medicare Benefits
Medicare is health insurance for people 65 or older, people under 65 with certain disabilities and people of any age with End-Stage Renal Disease. Medicare.gov provides information and resources for beneficiaries. Contact center phone call and web satisfaction are measured via survey.
Quarterly reports
Q4 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q3 2021
Service details
Transaction point: Post Call IVR Survey
Channel: automated_phone
People served: 2906712
Surveys offered: 2906712
Responses: 261006
Transaction point: Survey displayed to website visitors upon exit from website
Channel: computer
People served: 2736301
Surveys offered: 2736301
Responses: 56163
Q2 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q1 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Searching for health insurance on Healthcare.gov
The Health Insurance Exchanges (Marketplace) help uninsured people find health coverage. By filling out an application on Healthcare.gov, consumers find out if they qualify for private insurance plans, Medicaid, or the Children’s Health Insurance Program (CHIP). Web, phone call and post- application satisfaction are measured via survey.
Quarterly reports
Q4 2021
Q3 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q2 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q1 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.