About this Service Provider (HISP)
Federal Student Aid (FSA) seeks to ensure that all eligible individuals can benefit from Federal financial assistance for education beyond high school. FSA provides more than $120 billion in grants, work-study, and loan funds each year to help pay for college or career school. FSA processes approximately 20 million FAFSA submissions annually.
Designated Services
Applying for Financial Aid
FSA measures customer satisfaction of the FAFSA submission process on its FAFSA.gov and the myStudentAid App.
Quarterly reports
Q4 2021
Service details
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 89000
Surveys offered: 89000
Responses: 740
Transaction point: At FAFSA submission
Channel: mobile
People served: 89000
Surveys offered: 89000
Responses: 740
Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 447000
Surveys offered: 447000
Responses: 5850
Transaction point: at FAFSA submission
Channel: computer
People served: 447000
Surveys offered: 447000
Responses: 5850
Q3 2021
Service details
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 108000
Surveys offered: 108000
Responses: 710
Transaction point: At FAFSA submission
Channel: mobile
People served: 108000
Surveys offered: 108000
Responses: 710
Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 145000
Surveys offered: 145000
Responses: 2060
Transaction point: at FAFSA submission
Channel: computer
People served: 145000
Surveys offered: 145000
Responses: 2060
Q2 2021
Service details
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 166000
Surveys offered: 166000
Responses: 1100
Transaction point: At FAFSA submission
Channel: mobile
People served: 166000
Surveys offered: 166000
Responses: 1100
Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 267000
Surveys offered: 267000
Responses: 3000
Transaction point: at FAFSA submission
Channel: computer
People served: 267000
Surveys offered: 267000
Responses: 3000
Q1 2021
Service details
Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 186000
Surveys offered: 186000
Responses: 3000
Transaction point: at FAFSA submission
Channel: computer
People served: 186000
Surveys offered: 186000
Responses: 3000
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 26000
Surveys offered: 26000
Responses: 1000
Transaction point: At FAFSA submission
Channel: mobile
People served: 26000
Surveys offered: 26000
Responses: 1000