Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

Federal Student Aid (FSA) seeks to ensure that all eligible individuals can benefit from Federal financial assistance for education beyond high school. FSA provides more than $120 billion in grants, work-study, and loan funds each year to help pay for college or career school. FSA processes approximately 20 million FAFSA submissions annually.

Designated Services

Applying for Financial Aid

FSA measures customer satisfaction of the FAFSA submission process on its FAFSA.gov and the myStudentAid App.

Quarterly reports

Q4 2021
Service details
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 89000
Surveys offered: 89000
Responses: 740

Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 447000
Surveys offered: 447000
Responses: 5850

Q3 2021
Service details
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 108000
Surveys offered: 108000
Responses: 710

Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 145000
Surveys offered: 145000
Responses: 2060

Q2 2021
Service details
Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 166000
Surveys offered: 166000
Responses: 1100

Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 267000
Surveys offered: 267000
Responses: 3000

Q1 2021
Service details
Service provided: FAFSA.gov
Transaction point: at FAFSA submission
Channel: computer
People served: 186000
Surveys offered: 186000
Responses: 3000

Service provided: myStudentAid app
Transaction point: At FAFSA submission
Channel: mobile
People served: 26000
Surveys offered: 26000
Responses: 1000