About this Service Provider (HISP)
The Employee Benefits Security Administration (EBSA) is responsible for ensuring the integrity of the private employee benefit plan system in the United States. EBSA's oversight authority extends to nearly 734,000 retirement plans, 2 million health plans, and 662,000 other welfare benefit plans, such as plans providing life or disability insurance. These plans cover about 158 million workers and their dependents, with over $12.9 trillion in plan assets. In FY 2021, EBSA recovered over $2.4 billion for plans, participants, and beneficiaries.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
The mission of the Employment and Training Administration is to contribute to the more efficient functioning of the U.S. labor market by providing high-quality job training, employment, labor market information, and income maintenance services primarily through state and local workforce development systems.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
The Occupational Safety and Health Administration (OSHA) assures safe and healthful working conditions by setting and enforcing standards. OSHA’s Federal and state health inspectors ensure the health and safety of more than 130 million workers. In 2019, OSHA administered 33,393 Federal inspections and 42,603 State Plan inspections.
Designated Services
Applying for Voluntary Protection Program status
The Voluntary Protection Programs (VPP) recognize employers and workers in the private industry and Federal agencies who have implemented effective safety and health management systems and maintain injury and illness rates below national Bureau of Labor Statistics averages for their respective industries. Applicants and participants are surveyed upon final approval of new site or reapproval of an existing site.
Quarterly reports
Q4 2021
Q3 2021
Q2 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q1 2021
This HISP did not report customer feedback.
About this Service Provider (HISP)
The Office of Workers' Compensation Programs (OWCP) provides four core programs for workers’ compensation benefits to different sets of workers with varying health needs. In 2019, the Federal Employees’ Compensation Act program supported over 200,000 beneficiaries with $1.9 billion in compensation payments with 3 million medical bills processed.
Designated Services
Apply for compensation benefits under EEOICP
The Energy Employees Occupational Illness Compensation Program (EEOICP) provides benefits to employees (or their survivors) of the Department of Energy (DOE) and its contractors/subcontractors, who became ill as a result of exposure to radiation and/or other toxic substances authorized by the Energy Employees Occupational Illness Compensation Program Act (EEOICPA or Act). It includes two separate benefit programs: Part B and Part E. Part B of the EEOICPA compensates current or former employees (or their survivors) of the DOE, its predecessor agencies, and certain of its vendors, contractors and subcontractors, who were diagnosed with a radiogenic cancer, chronic beryllium disease, beryllium sensitivity, or chronic silicosis, as a result of exposure to radiation, beryllium, or silica while employed at covered facilities. Part B provides eligible employees or survivors with lump-sum compensation benefits and pays medical expenses for accepted conditions. The EEOICPA also provides compensation to individuals (or their eligible survivors) awarded benefits by the Department of Justice under Section 5 of the Radiation Exposure Compensation Act (RECA). Part E of the EEOICPA compensates DOE contractor and subcontractor employees, eligible survivors of such employees, and uranium miners, millers, and ore transporters as defined by RECA Section 5, for any occupational illnesses that are causally linked to toxic exposures in the DOE or mining work environment. Part E provides eligible employees or survivors with lump-sum compensation payments plus medical expenses for accepted conditions.
Quarterly reports
Q4 2021
Q3 2021
Q2 2021
Q1 2021
Claimant Benefits Surveys
Quarterly reports
Q4 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q3 2021
Q2 2021
Q1 2021
Contacting the Employees Occupational Illness Compensation contact center
The Division of Energy Employees Occupational Illness Compensation (DEEOIC) protects the interests of workers who were injured or became ill on the job, or their families, by making timely, appropriate, and accurate decisions on claims and providing prompt payment of benefits to eligible claimants. Incoming customer phone calls to the Energy Employees Occupational Illness Compensation Call Center program are surveyed.
Quarterly reports
Q4 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q3 2021
This HISP collected customer feedback, but the data is only partially within A-11 guidelines.
Q2 2021
Service details
Transaction point: Opportunity to participate in the survey is provided when the incoming call is answered by the automated system.
Channel: automated_phone
People served: 42569
Surveys offered: 42569
Responses: 181
Q1 2021
This HISP did not report customer feedback.