About this Service Provider (HISP)
Within the government-to-government relationship, the Bureau of Indian Affairs provides services directly or through contracts, grants, or compacts to 567 Federally recognized tribes with a service population of roughly 1.9 million American Indian and Alaska Natives. Programs administered include an education system consisting of 183 schools for approximately 42,000 students.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
Bureau of Trust Fund Administration (BTFA) maintains approximately 3,000 accounts for 250 Tribal entities with assets exceeding $4.4 billion, and over 387,000 Individual Indian Monies (IIM) accounts with assets of approximately $597 million.
Designated Services
Contacting the Trust Beneficiary contact center
The Trust Beneficiary Call Center (TBCC) plays a critical role in the delivery of trust fund management services to Indian trust beneficiaries. The TBCC provides an easy-to-access primary point of contact for making inquiries about their trust assets. TBCC surveys customers who use the Interactive Voice Response (IVR).
Quarterly reports
Q4 2021
Service details
Transaction point: Trust Beneficiary Call Center
Channel: automated_phone
People served: 2418
Surveys offered: 2418
Responses: 109
Q3 2021
Service details
Transaction point: Trust Beneficiary Call Center
Channel: automated_phone
People served: 2518
Surveys offered: 2518
Responses: 129
Q2 2021
Service details
Transaction point: Trust Beneficiary Call Center
Channel: automated_phone
People served: 1183
Surveys offered: 1183
Responses: 41
Q1 2021
This HISP did not report customer feedback.
About this Service Provider (HISP)
The U.S. Fish and Wildlife Service is the premier government agency dedicated to the conservation, protection, and enhancement of fish, wildlife and plants, and their habitats. It is the only agency in the Federal government whose primary responsibility is the conservation and management of these important natural resources for the American public.
Designated Services
Visiting a National Wildlife Refuge
The National Wildlife Refuge System plays an essential role in providing outdoor recreation opportunities to the American public and the associated economic benefits to local communities. Millions of visitors to National Wildlife Refuges have hunted, fished, observed or photographed wildlife, participated in environmental education or interpretation on a refuge. These activities help National Wildlife Refuges serve as an economic engine for local communities, helping to support thousands of jobs and billions in visitor expenditures as well as providing vital funding for conservation.
Quarterly reports
Q4 2021
Q3 2021
Q2 2021
This HISP did not report customer feedback.
Q1 2021
This HISP did not report customer feedback.
About this Service Provider (HISP)
The National Park Service manages over 400 national parks covering more than 85 million acres in all 50 states. In 2020, NPS provided refuge from the pandemic with over 200 million park visits.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.