About this Service Provider (HISP)
In addition to the Decennial, which counts every person in the United States, the U.S. Census Bureau conducts more than 130 surveys and programs each year, including our nation’s largest annual household survey, the American Community Survey, which reaches 3.5 million households nationwide.
Designated Services
This HISP was newly designated for FY22 and will identify services for customer feedback reporting in the new year.
About this Service Provider (HISP)
The mission of the United States Patent and Trademark Office (USPTO) is to ensure that the intellectual property system contributes to a strong global economy, encourages investment in innovation, and fosters entrepreneurial spirit. In 2020, USPTO responded to the continued demand for patents and trademarks to protect new ideas and investments in innovation by servicing over 600,000 patent applications, over 400,000 trademark registrations, and increasing all-electronic processing of trademark applications to 88.7%.
Designated Services
Applying for a Patent
The USPTO conducts surveys on its patent and trademark customer application to measure satisfaction for its contact center, uspto.gov website (desktop and mobile) and other channels.
Quarterly reports
Q4 2021
Service details
Transaction point: Within one week of call
Channel: email
People served: 18589
Surveys offered: 18589
Responses: 1061
Transaction point: Online survey
Channel: mobile
People served: 669067
Surveys offered: 669067
Responses: 150
Transaction point: www.uspto.gov
Channel: computer
People served: 1205970
Surveys offered: 1205970
Responses: 775
Transaction point: myuspto.gov
Channel: computer
People served: 1427769
Surveys offered: 1427769
Responses: 237
Q3 2021
Service details
Transaction point: Within one week of call
Channel: email
People served: 15543
Surveys offered: 15543
Responses: 871
Transaction point: myuspto.gov
Channel: computer
People served: 1417197
Surveys offered: 1417197
Responses: 172
Transaction point: www.uspto.gov
Channel: computer
People served: 1268347
Surveys offered: 1268347
Responses: 796
Transaction point: Online survey
Channel: mobile
People served: 726890
Surveys offered: 726890
Responses: 151
Q2 2021
Service details
Transaction point: www.uspto.gov
Channel: computer
People served: 1335705
Surveys offered: 1335705
Responses: 952
Transaction point: Online survey
Channel: mobile
People served: 821360
Surveys offered: 821360
Responses: 169
Transaction point: myuspto.gov
Channel: computer
People served: 673190
Surveys offered: 673190
Responses: 236
Transaction point: Within one week of call
Channel: phone
People served: 2189
Surveys offered: 2189
Responses: 1285
Q1 2021
Service details
Transaction point: myuspto.gov
Channel: computer
People served: 777474
Surveys offered: 777474
Responses: 187
Transaction point: www.uspto.gov
Channel: computer
People served: 1271514
Surveys offered: 1271514
Responses: 775
Transaction point: Online survey
Channel: mobile
People served: 299878
Surveys offered: 299878
Responses: 140
Transaction point: Within one week of call
Channel: phone
People served: 10430
Surveys offered: 10430
Responses: 1002
Filing an initial application form for a trademark registration
The Trademark organization intends to serve all people and businesses who conduct commerce in the United States and would like to federally register their trademarks. Customers range from individual entrepreneurs and local small businesses to multinational corporations. Businesses and business owners are a key customer group for the initial application form. This group may use the application form on many occasions, such as starting a business, rebranding, or expanding the goods and services they offer. Attorneys and legal professionals who specialize in trademark law make up an additional key customer group. This group represents trademark owners and may use the initial application form if their clients are seeking a federal trademark registration.
Quarterly reports
Q4 2021
Service details
Transaction point: www.uspto.gov
Channel: computer
People served: 1205970
Surveys offered: 1205970
Responses: 1643
Transaction point: Login and customized customer dashboard
Channel: computer
People served: 1427769
Surveys offered: 1427769
Responses: 294
Transaction point: Within one week of receiving first office action
Channel: email
People served: 22460
Surveys offered: 22460
Responses: 450
Transaction point: Online survey
Channel: mobile
People served: 669067
Surveys offered: 669067
Responses: 391
Transaction point: After filing a form customers receive a confirmation email that contains instructions and the link to the survey
Channel: computer
People served: 391826
Surveys offered: 391826
Responses: 39
Transaction point: Within one week of call
Channel: email
People served: 13931
Surveys offered: 13931
Responses: 1468
Q3 2021
Service details
Transaction point: Within one week of receiving first office action
Channel: email
People served: 19238
Surveys offered: 19238
Responses: 462
Transaction point: Login and customized customer dashboard
Channel: computer
People served: 1417197
Surveys offered: 1417197
Responses: 257
Transaction point: After filing a form customers receive a confirmation email that contains instructions and the link to the survey
Channel: computer
People served: 432750
Surveys offered: 432750
Responses: 31
Transaction point: Online survey
Channel: mobile
People served: 726890
Surveys offered: 726890
Responses: 255
Transaction point: www.uspto.gov
Channel: computer
People served: 1268347
Surveys offered: 1268347
Responses: 867
Transaction point: Within one week of call
Channel: email
People served: 13427
Surveys offered: 13427
Responses: 1381
Q2 2021
Service details
Transaction point: Login and customized customer dashboard
Channel: mobile
People served: 815780
Surveys offered: 815780
Responses: 525
Transaction point: www.uspto.gov
Channel: computer
People served: 1335705
Surveys offered: 1335705
Responses: 955
Transaction point: After filing a form, customers receive a confirmation email that contains instructions and the link to the survey
Channel: computer
People served: 5393
Surveys offered: 5393
Responses: 24
Transaction point: Within one week of receiving first office action
Channel: computer
People served: 21655
Surveys offered: 21655
Responses: 550
Transaction point: Within one week of call
Channel: email
People served: 16375
Surveys offered: 16375
Responses: 1530
Transaction point: Online survey
Channel: mobile
People served: 821360
Surveys offered: 821360
Responses: 240
Q1 2021
Service details
Transaction point: Within one week of receiving first office action
Channel: computer
People served: 20907
Surveys offered: 20907
Responses: 308
Transaction point: Login and customized customer dashboard on myuspto.gov
Channel: computer
People served: 777474
Surveys offered: 777474
Responses: 409
Transaction point: Online survey
Channel: mobile
People served: 299878
Surveys offered: 299878
Responses: 180
Transaction point: www.uspto.gov
Channel: computer
People served: 1271514
Surveys offered: 1271514
Responses: 1625
Transaction point: Within one week of call
Channel: email
People served: 12229
Surveys offered: 12229
Responses: 981