❮ Back to CX Home

Federal Customer Experience Blog

The latest on Federal efforts to improve services for the public

Featured Stories

Addressing the Racial Homeownership Gap through Customer Experience

May 18, 2022

service design life experiences
The Federal government is redesigning how it delivers services

April 19, 2022

service design life experiences

Recent News

Improving the Customer Experience Government-wide

June 20, 2019

quarterly update CAP goal PMA

Read More
Using Digital Analytics to Improve Customer Experience Online

General Services Administration
May 10, 2019

GSA CAP goal

Read More
VA Improves Customer Experience to Veterans with Text Message Appointment Reminders

Department of Veterans Affairs
July 31, 2018

VA CAP goal success story

Read More

Page 3 of 3

‹ Previous 9 Posts