Click on the High Impact Service Provider below to learn more about the actions they’re taking to improve customer experience and performance of designated services.


About this Service Provider (HISP)

Recreation.gov provides a gateway to discover our nation's hidden treasures and engage in timeless outdoor recreation and cultural activities. 21,000,000+ users, reserve experiences at over 4,200 facilities and 113,000 individual sites across the country.

Designated Services

Searching Recreation.gov for a camping reservation

Recreation.gov surveys website visitors who view multiple pages on the site.

Quarterly reports

Q4 2021
Service details
Service provided: Recreation.gov
Transaction point: 5% of website users are presented with the survey after visiting 5 pages, and spending more than one minute on the site
Channel: computer
People served: 0
Surveys offered: 0
Responses: 0

Q3 2021
Service details
Service provided: Recreation.gov
Transaction point: 5% of website users are presented with the survey after visiting 5 pages, and spending more than one minute on the site
Channel: computer
People served: 862557
Surveys offered: 862557
Responses: 18366

Q2 2021
Service details
Service provided: Recreation.gov
Transaction point: 5% of website users are presented with the survey after visiting 5 pages, and spending more than one minute on the site
Channel: computer
People served: 381294
Surveys offered: 381294
Responses: 12701

Q1 2021

This HISP did not report customer feedback.