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Federal Customer Experience Blog

The latest on Federal efforts to improve services for the public

Featured Stories

Five Ways CX is Changing Government Services

November 02, 2022

service design executive order
Six month update on CX EO

August 01, 2022

service design life experiences executive order
Addressing the Racial Homeownership Gap through Customer Experience

May 18, 2022

service design life experiences

Recent News

NEW: First High Impact Service Provider (HISP) Action Plans Released

September 19, 2019

CAP goal APG PMA

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Improving the Customer Experience Government-wide

June 20, 2019

quarterly update CAP goal PMA

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Using Digital Analytics to Improve Customer Experience Online

General Services Administration
May 10, 2019

GSA CAP goal

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VA Improves Customer Experience to Veterans with Text Message Appointment Reminders

Department of Veterans Affairs
July 31, 2018

VA CAP goal success story

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