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Federal Customer Experience Blog

The latest on Federal efforts to improve services for the public

Featured Stories

Five Ways CX is Changing Government Services

November 02, 2022

service design executive order
Six month update on CX EO

August 01, 2022

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Addressing the Racial Homeownership Gap through Customer Experience

May 18, 2022

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Recent News

Amplify 2020: Developing Customer Understanding During a Pandemic

January 13, 2021

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Reflection on Federal Customer Experience Efforts in FY20

January 08, 2021

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Mapping the cross-agency customer experience

January 01, 2021

PMA CAP Goal service design Customer Experience

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How to Hire the Best Talent Across Government

October 05, 2020

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How the Small Business Administration is Improving Customer Experience During COVID-19

August 05, 2020

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A Guide to Building Customer Experience Capacity

April 24, 2020

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Modernizing the Way Government Serves its Citizens

January 30, 2020

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Mapping the Cross-Agency Customer Experience Journey

December 10, 2019

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Tips for Starting Your Customer Experience Journey

October 21, 2019

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