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The latest on Federal efforts to improve services for the public

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Five Ways CX is Changing Government Services

November 02, 2022

service design executive order
Six month update on CX EO

August 01, 2022

service design life experiences executive order
Addressing the Racial Homeownership Gap through Customer Experience

May 18, 2022

service design life experiences

Recent News

Five Ways CX is Changing Government Services

November 02, 2022

service design executive order

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Six month update on CX EO

August 01, 2022

service design life experiences executive order

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Addressing the Racial Homeownership Gap through Customer Experience

May 18, 2022

service design life experiences

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The Federal government is redesigning how it delivers services

April 19, 2022

service design life experiences

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What we learned from FY21 Q4 customer feedback data

December 01, 2021

feedback Service Design

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What we learned from FY21 Q3 customer feedback data

September 23, 2021

feedback Service Design

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What we learned from FY21 Q2 customer feedback data

May 18, 2021

feedback Service Design

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Celebrate #GovLove With Us!

February 08, 2021

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What we have learned from Federal customers in FY20

January 15, 2021

PMA

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