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Improving the Payment Experience

Goal leaders

Matthew Miller

Deputy Commissioner

Bureau of the Fiscal Service (USDT)

Timothy Gribben

Commissioner

Bureau of the Fiscal Service (USDT)

To achieve

Create a modern, seamless, inclusive, and secure Federal payment experience for the public that meets customer needs while reducing costs, expanding financial inclusion, and improving climate sustainability of Treasury’s operations. By September 30,2023, Treasury will:

  • Increase the electronic payment rate for Treasury-disbursed payments to 96.56% by the end of FY 2023, compared with 96.18% in FY 2021
  • Achieving this increased electronic payment rate would lead to an estimated reduction of 4.8 million checks
  • Increase the electronic payment rate for IRS individual tax refunds to 81.00% by the end of FY 2023, compared with 80.34% in FY 2021