2YR Goal
Enhance Customer Experience and Improve Trust
Goal leaders
Simchah Suveyke-Bogin
Chief Customer Experience Officer
Office of Customer Experience (USDA)
To achieve
Enhance the customer experience (CX) of our high impact services and increase the public’s trust by continuously listening to their feedback and implementing human-centered solutions to reduce barriers and burdens to access. By September 2023, each USDA High Impact Service Provider (HISP) will implement mechanisms to measure trust and satisfaction and establish feedback methods to collect insights to perform activities that will make measurable improvements in CX.
Progress Updates