2YR Goal
Improve Initial Disability Claims
Goal leaders
Linda Kerr-Davis
Assistant Deputy Commissioner
Office of Operations (SSA)
John Owen
Associate Commissioner
Office of Operations, Office of Disability Determinations (SSA)
To achieve
Improve the customer experience by reducing the average processing time for initial disability claims and by prioritizing those individuals who have waited the longest for initial disability determinations.
- By September 30, 2023, achieve an average processing time for initial disability claims of 164 days.
- By September 30, 2023, decide 85 percent of pending initial disability claims that begin the fiscal year 180 days old or older.
Progress Updates