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Strategy 3

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Contributes toBiden-Harris President’s Management Agenda

Follow Progress

Identify and prioritize the development of federal shared products, services, and standards that enable simple, seamless, and secure customer experiences across the Federal Government.

As of December 2023

Design and develop digital experience standards, tools, and resources that empower agencies to deliver better federal websites and digital services to meet their statutory obligations.

Goal 3.1

As of December 2023

Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.

Goal 3.2

As of December 2023

Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.

Goal 3.3

As of December 2023

Increase agency adoption of FedRAMP-authorized Cloud products and services.

Goal 3.4

As of December 2023

Build additional supports that address the government’s shared customer experience-related technology challenges.

PMA / Customer Experience / Strategy 3 / Join the Action

Join the Action

Read

Fact Sheets about the exciting work of High Impact Service Providers and Life Experience Teams

Follow the action

See most recent developments related to this priority area at Performance.gov/CX/blog

Share

To deliver results for all of the American people, we need everyone’s help. Spread the word.

Read the vision

Read the Biden-Harris President’s Management Agenda Vision, our roadmap for achieving an equitable, effective, accountable government that delivers results for all of the American people

Help answer high-impact research questions

Review critical government-wide research questions in the PMA Learning Agenda – answers to these questions will help the Federal Government deliver more effective and equitable results

PMA / Customer Experience / Strategy 3 / Goals

Goals

Goal 3.1

Provide tools and resources that help agencies implement and assess their compliance with the 21st Century Integrated Digital Experience Act (21st CenturyIDEA) to improve federal websites and digital services.

Goal 3.2

Increase user adoption of Login.gov by developing capabilities for existing and potential high-volume customers.

Goal 3.3

Increase agency adoption of FedRAMP-authorized Cloud products and services.

Goal 3.4

Build additional supports that address the government’s shared customer experience-related technology challenges.

PMA / Customer Experience / Strategy 3 / Success Metrics

Success Metrics

  • Adoption of modular, common building blocks for digital services, including public-facing systems, across Government, which may take the form of digital infrastructure, products, services, or channels, and which may be implemented singly or in combination.

PMA / Customer Experience / Strategy 3 / Leaders

Leaders

Ann Lewis

TitleDeputy Commissioner, Federal Acquisition Service (FAS) and Director, Technology Transformation Services (TTS)

AgencyGeneral Services Administration

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