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Strategy 2

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Contributes toBiden-Harris President’s Management Agenda

Follow Progress

Design, build, and manage government service delivery for key life experiences that cut across federal agencies.

Designated a Cross-Agency Priority (CAP) Goal

As of December 2023

Collectively, more than 10 agencies across government have formed interagency teams to improve the public’s experience during the following moments in people’s lives:

Based on their Discovery Sprint work with government’s customers, these teams have selected projects to improve service delivery in these designated Life Experiences and defined success measures to demonstrate improvement. Individual project summaries and measures of success can be found at /cx/projects. These Life Experiences were selected through an interagency review process following E.O. 14058, which directed the selection of Life Experiences within 90 days.

Learn more about the Life Experiences work

Goal 2.1

As of December 2023

Establish an overarching management framework for cross-agency Life Experiences.

Goal 2.2

As of December 2023

Deliver meaningful progress on co-designed solutions and measurable improvements for designated Life Experiences.

PMA / Customer Experience / Strategy 2 / Join the Action

Join the Action

Read

New Fact Sheets about the exciting work of High Impact Service Providers and Life Experience Teams

Follow the action

See most recent developments related to this priority area at Performance.gov/CX/blog

Share

To deliver results for all of the American people, we need everyone’s help. Spread the word.

Read the vision

Read the Biden-Harris President’s Management Agenda Vision, our roadmap for achieving an equitable, effective, accountable government that delivers results for all of the American people

Help answer high-impact research questions

Review critical government-wide research questions in the PMA Learning Agenda – answers to these questions will help the Federal Government deliver more effective and equitable results

PMA / Customer Experience / Strategy 2 / Goals

Goals

Goal 2.1

Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports

PMA / Customer Experience / Strategy 2 / Goals

Goals

Goal 2.1

Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports

PMA / Customer Experience / Strategy 2 / Leaders

Leaders

The President’s Management Council is responsible for forming interagency teams to tackle cross-agency Life Experiences, pursuant to E.O. 14058, Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, of December 13, 2021

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