#CX
PMA Webinar Recording: 'Leading with Pilot Insights to Improve Having a Child in America' Now Available
By Performance.gov Team | January 05, 2024Read about the latest latest updates to the Biden-Harris President’s Management Agenda. Continue Reading
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Empowering Mothers with Access to Maternity Care Records through Public-Private Partnerships
By Stephanie Garcia, Branch Chief of Scientific Advancement, Office of the National Coordinator for Health Information Technology (ONC), Department of Health and Human Services and Maya Uppaluru Mechenbier, Project Lead, CX EO Birth of a Child Life Experience, United States Digital Service | December 15, 2023Read about the latest agency priority goal updates. Continue Reading
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VA Study Demonstrates a Promising, Potential Relationship Between Employee Engagement and Customer Satisfaction in Government
By Dustin Brown, Deputy Assistant Director for Management at the Office of Management and Budget; Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs; and Dr. Maureen Marks, Executive Director at the VHA National Center for Organizational Development (NCOD) at the VA | November 07, 2023Learn how the VA Study Demonstrates a Promising, Potential Relationship Between Employee Engagement and Customer Satisfaction in Government. Continue Reading
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Trauma-Informed Design Approaches at HUD
By HUD CX Team | July 19, 2023Learn how HUD is supporting Priority 2 of the President’s Management Agenda Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience.” Continue Reading
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How a Small Team Modernized a Federal Website to Improve CX
By Performance.gov Team | July 11, 2023Read about how a small team modernized a federal website to improve customer experience. Continue Reading
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Mission #GovPossible: Meet the Changemakers Improving Federal Customer Experience
By Performance.gov Team | May 10, 2023Tagged as:
PMA CX Webinar Recording ‘Streamlining Service Delivery for Five Life Experiences’ Now Available
By Performance.gov Team | April 06, 2023Tagged as:
USAGov Tests Next Versions of USA.gov and USAGov en Español
By Performance.gov Team | March 08, 2023Learn how USAGov is reaching the public in new ways with beta.USA.gov and beta.USA.gov/es. Continue Reading
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Spotlight: USAID Improves Customer Experience for its Partners
By Performance.gov Team | January 11, 2023Learn how the U.S. Agency for International Development is supporting Priority 2 of the President’s Management Agenda: Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience. Continue Reading
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USDA's Commitment to Customer Experience
By Performance.gov team | November 09, 2022Read how the U.S. Department of Agriculture is working to improve customer experience (CX) both in support of the CX Executive Order and Priority Two of the PMA. Continue Reading
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Your Federal Front Door: USA.gov and USAGov en Español are Focused on the Public
By Performance.gov team | October 05, 2022The team leading USA.gov and USAGov en Español leverages data and user-centered design to meet their audience’s needs. Continue Reading
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