2-Year Priority Goal
Diversity, Equity, Inclusion, Access: Improving Trust of Underserved Veteran Populations
Goal leaders
John W. Boerstler
Chief Veterans Experience Officer
Veterans Experience Office (VA)
Barbara C. Morton
Deputy Chief Veterans Experience Officer
Veterans Experience Office (VA)
To achieve
VA will measure, report and improve the trust of underserved Veterans, such as women, Veterans of color, and LGBTQ+ Veterans. Through this data and human-centered design insights, VA will drive improvements to the experiences of underserved populations served by VA.
By September 30, 2023, Veterans Experience scores related to underserved populations will increase by 3% over a FY 2022 baseline, with an aspirational goal of 90%.
Progress Updates
