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FY24-25 Priority Goals
2-Year Priority Goal
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Office of Personnel Management

Improve health insurance selection customer experience

Goal leaders

Jon Foley

Senior Advisor to the Director

Office of the Director (OPM)

Laurie Bodenheimer

Associate Director

Healthcare and Insurance (OPM)

Terry Schleicher

Deputy Associate Director

Healthcare and Insurance, Program Development and Support (OPM)

To achieve

Improve customer experience by making it easier for Federal employees, annuitants, and other eligible persons to select the right health insurance plan for their needs. By September 30, 2023, complete user-centered design and develop a minimum viable product for a new, state-of-the-art Decision Support Tool that will give eligible individuals the necessary information to compare plan benefits, provider networks, prescription costs, and other health information important to them and their families.

Progress Updates
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