FY24-25 Priority Goals

VA will deliver the soonest and best care to Veterans, through continuously improving processes and technology that impact Veteran access to direct and community care.

• By September 30, 2025, VA will reduce or sustain average wait times for direct care for new patients to within 20 days or less for Primary Care and Mental Health (PC/MH) and 28 days or less for Specialty Care (SC) for at least 90% of medical centers or improve by at least 15% over FY 2023 Q1 baseline at a national level.
• By September 30, 2025, VA will reduce or sustain wait times for community care appointment scheduling for at least 90% of medical centers to within 7 days or less or improve by at least 15% over FY 2023 Q1 at a national level.
• By September 30, 2025, VA will improve Veteran satisfaction with timeliness of care (survey) at least 10% over FY 2023 Q1 baseline at a national level.

To recognize and honor the sacrifices of Veterans, VA is committed to the delivery of exceptional, high quality and preventive health care services, access to disability and related benefits for eligible Veterans, and support of research that enhances scientific understanding of the health outcomes of Military Environmental Exposures (MEE), and development of treatments and preventive strategies. By September 30, 2025, VA will ensure that at least 6 million VHA enrollees will have a documented toxic exposure screening, proportionately screening Women Veterans.By September 30, 2025, VA will ensure that at least 6 million VHA enrollees will have a documented toxic exposure screening, proportionately screening Women Veterans.

• By September 30, 2025, VA will track the number of VHA newly enrolled Veterans (as of October 1, 2022), identify the PACT Act eligible cohort and track and trend their overall general health care utilization.
• By September 30, 2025, VA will demonstrate sustainment of training clinicians by assuring at least 90% of newly hired VHA clinicians will be assigned and complete the War-related Illness and Injury Study Centers Module 1 training within 90 days of hire.
• By September 30, 2025, VA will ensure that at least 95% of requested Airborne Hazards and Open Burn Pit (AHOBP) registry exams are completed, and a Federal interagency Military Environmental Exposures Strategic Research plan is developed, a public-facing MEE research website is established, and appropriate and relevant health care outcomes and surveillance studies are completed.

VA will improve the digital customer experience (CX) and build trust in VA during the disability claims process.

• By September 30, 2025, VA will increase the trust score on the Disability Compensation Claims Survey by at least one percentage point from FY 2023 Q4 data.
• By September 30, 2025, VA will increase available online claim application(s) types at least 25% and enhance claim status capabilities allowing Veterans to respond to requests for information in support of their disability claim online and view two additional correspondence types.
• By September 30, 2025, VA will improve usability as demonstrated by increasing the number of Veterans who complete an online application in just one session from 50% to at least 70%.

VA’s hiring faster and more competitively improves access and the delivery of health services to Veterans. VA will improve staffing effectiveness; commit to hiring proactively; attract, recruit and retain the best candidates; onboard quickly and provide flexibility to job candidates seeking VHA employment to strengthen hire faster and more competitively. By September 30, 2025, VHA will attain a three-year average of at least 50,000 hires per year, use proactive recruitment for at least 35% of all backfill hires and achieve a median time-to-fill of 143 days or less.

VA is committed to ending homelessness among Veterans because it is our nation’s duty to ensure all Veterans have a place to call home. By September 30, 2025, VA will place at least 76,000 unique Veterans into permanent housing and ensure that at least 90% of at-risk Veterans are prevented from becoming homeless.