FY24-25 Priority Goals
Implementation plans that include quarterly updates of goal progress will be available starting this spring, 2024.
Combat Human Trafficking, Labor Exploitation, and Child Exploitation
Decrease the ability of transnational criminal organizations (TCOs) or individuals to engage in human trafficking, labor exploitation, and child exploitation by disrupting and dismantling their operations, assisting victims, and increasing awareness and education of crimes of exploitation. By September 30, 2025, 643 TCOs or individuals engaged in significant human trafficking, labor exploitation, and child exploitation criminal activity will be disrupted and/or dismantled.
Cardell Morant
Assistant Director Center
Countering Human Trafficking, Homeland Security Investigations, Immigration and Customs Enforcement
Remove Barriers to Disaster Resilience and Recovery Programs
Remove barriers to disaster resilience and recovery programs through a people first approach to achieve equitable outcomes for those FEMA serves. By September 30, 2025, 40% of benefits from Justice40-covered programs will flow to disadvantaged communities.*
*As defined in Interim Implementation Guidance for the Justice40 Initiative, M-21-28.
Cynthia Spishak
Associate Administrator
Office of Policy and Program Analysis, Federal Emergency Management Agency
Advance Customer Experience (CX)
Advance the customer experience and mission delivery by enhancing our most critical services through the use of innovative technologies at airport security checkpoints and promoting paths for customers to connect directly with TSA. By September 30, 2025, 80% of customers surveyed will continue to report an overall positive satisfaction rating for TSA, and the agency will incorporate measures of ‘trust’ into its CX-surveys.
Nicole “Niki” French
Customer Service Branch Manager
Office of Civil Rights & Liberties, Ombudsman, and Traveler Engagement, Transportation Security Administration
