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Contributes toDesign, build, and manage government service delivery for key life experiences that cut across federal agencies.
Designated a Cross-Agency Priority (CAP) Goal
Collectively, more than 10 agencies across government have formed interagency teams to improve the public’s experience during the following moments in people’s lives:
- Approaching retirement
- Recovering from a disaster
- Navigating the transition to civilian life
- Having a child and early childhood
- Facing a financial shock
Based on their Discovery Sprint work with government’s customers, these teams have selected projects to improve service delivery in these designated Life Experiences and defined success measures to demonstrate improvement. Individual project summaries and measures of success can be found at /cx/projects. These Life Experiences were selected through an interagency review process following E.O. 14058, which directed the selection of Life Experiences within 90 days.
Goal 2.1
Establish an overarching management framework for cross-agency Life Experiences.
Goal 2.2
Deliver meaningful progress on co-designed solutions and measurable improvements for designated Life Experiences.
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See most recent developments related to this priority area at Performance.gov/CX/blog
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Goals
Goal 2.1
Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports
Goals
Goal 2.1
Collectively, more than 10 agencies across Government have formed interagency teams to improve the public’s experience during the following moments in people’s lives: Approaching retirement | Recovering from a disaster | Navigating the transition to civilian life following military service | Birth and early childhood for low-income women and their children | Facing a financial shock and becoming newly eligible for critical supports
Leaders
The President’s Management Council is responsible for forming interagency teams to tackle cross-agency Life Experiences, pursuant to E.O. 14058, Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government, of December 13, 2021