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Department of Labor
Employment and Training Administration
Description
The mission of the Employment and Training Administration is to contribute to the more efficient functioning of the U.S. labor market by providing high-quality job training, employment, labor market information, and income maintenance services primarily through state and local workforce development systems.
Designated Services
- Searching for careers, training, and workforce services using CareerOneStop
- Using CareerOneStop APIs to integrate into web content
Previously-reported Services
Searching for careers, training, and workforce services using CareerOneStop
Description
Job seekers and those who help them use CareerOneStop for information regarding jobs, career pathways, training opportunities, and finding local help for work services such as UI benefits or contacting a local American Job Center. Specialized information on CareerOneStop includes everything from job search help for those re-entering communities with a criminal record to resources for people and businesses impacted by natural disasters, to Veterans and youth-specific employment opportunities.
Why this service was designated
CareerOneStop is the nation’s most trustworthy provider of comprehensive, integrated, relevant, and personalized workforce information tools and resources on any desired electronic delivery system. These tools and resources serve job seekers, students, workers, workforce intermediaries, and employers to enhance their employment opportunities and business prosperity by delivering integrated, easy-to-understand workforce information that helps job seekers, students, workers, workforce intermediaries, and employers develop their capacity and make sound economic decisions in the new economy.
Quarterly data reported
Q2 2023
What we learned from this quarter's data:
This quarters’ Customer Satisfaction data showed that users of CareerOneStop are still satisfied with the information the website provides. What matters to our customers is that information supplied by CareerOneStop is focused on providing local information regarding employment, training, and employment/training services. We still realize that newer customers may have a difficult time understanding the interface since it has not been revised. The touchpoint survey was paused on March 13th to revise the questions for improved survey data points. A new survey has been developed and will be available soon.
Service details
Transaction point:
Channel: website
People served: 9167
Surveys offered: 62876660
Responses: 3604
Q1 2023
What we learned from this quarter's data:
This quarters’ Customer Satisfaction data showed that users of CareerOneStop are very satisfied with the information the website provides. What matters to our customers are the information provided by CareerOneStop is focused on providing local information regarding employment, training, and employment/training services. Although the data do not show a “pain point”, anecdotally we know newer customers may have a difficult time understanding the interface since it has not been revised in roughly 10 years, but once they use the website they understand the logic behind the interface.
Service details
Transaction point:
Channel: website
People served: 13441
Surveys offered: 42080180
Responses: 3695
Using CareerOneStop APIs to integrate into web content
Description
CareerOneStop contains a wealth of information for anyone searching for information on jobs, careers, training, and finding local help for work services such as finding UI benefit information or contacting a local American Job Center. Providing APIs to both public and private sector websites quality information for the public to access regardless of where they seek it. The CareerOneStop (COS) API (Application Programming Interface) has two primary customers. The first is public websites run by state Labor Market Information (LMI) offices, local workforce boards, American Job Centers (AJC), or any public workforce system entity that has a website and would like to use COS information. The second customer group are private job posting websites, such as Indeed and Monster who use the information on COS (job postings, salary information, or anything else they wish to provide to their customers) to provide robust information for their clients.
Why this service was designated
CareerOneStop has over 1,000 registered API users with monthly downloads exceeding 56 million. Registered users include private sector companies such as EMSI, Indeed, Monster, Amazon, and Google, as well as public sector entities such as state labor market information offices, state workforce agencies, colleges, and research institutions.
Previously-reported Services
Prior to the first service designation exercise in 2022, HISPs were collecting data using methods unique to each agency, resulting in data that was not standardized. This previously-reported data was collected to increase visibility and awareness regarding customer experience through feedback data. Per A-11 guidance, service providers will collect feedback in a more standardized way.
Accessing Career Services at an American Job Center
Description
More than 13 million job seekers sought assistance from a network of approximately 2,400 American Job Centers across the country. Nationwide, there are over 636,000 apprentices.