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Department of Homeland Security
Customs and Border Protection
Description
Customs and Border Protection (CBP) is one of the world’s largest law enforcement organizations and is charged with keeping terrorists and their weapons out of the U.S. while facilitating lawful international travel and trade. On a typical day in fiscal year 2020, CBP staff processed 650,178 passengers and pedestrians, $6.64 billion worth of imported goods, and 90,000 entries of merchandise at our air, land, and seaports of entry.
Designated Services
Previously-reported Services
Completing the I-94 form using the CBP One Mobile App
Description
All persons entering the United States, that are not U.S. Citizens, returning resident aliens, aliens with immigrant visas, and most Canadian citizens, can create an account through the CBP One Mobile App to apply and pay for the I-94 Form before entering the United States. The I-94 Form confirms that a foreign, nonimmigrant visitor has entered the United States legally. It includes information such as visa status and the permitted duration of stay in the United States and is typically issued by CBP Officers at the Ports of Entry.
Why this service was designated
The CBP One Mobile App and I-94 Form allows nonimmigrant persons to move through processing at the Ports of Entry more efficiently, reducing processing delays and improving their experience with CBP Officers. All foreign travelers with a mobile phone can benefit from using this App, particularly on busy travel days. In addition, once a traveler is in the United States, the CBP One Mobile App provides travelers with instant access to their I-94 proof of admission, last ten years of travel history, or the remaining number of days in the authorized length of stay in the United States.
Completing CBP Form 1300
Description
Ship and boat captains and operators of commercial vessels use CBP Form 1300, Vessel Entrance, or Clearance Statement (VECS). The forms allow CBP to fulfill regulatory requirements to verify vessel manifest documents, accurately assess fees and taxes, levy fines, and keep accurate vessel arrival and departure information records. In conjunction with the United States and other countries, the United Nations Intergovernmental Maritime Organization (IMO) developed VECS as a single form to replace numerous other forms used by various countries for the entrance and clearance of vessels.
Why this service was designated
It is estimated there are 188,928 annual submissions with an estimated 30 minutes to complete CBP Form 1300. CBP Form 1300 is used to collect essential commercial vessel data including: detailed information on the vessel, cargo, purpose of the entrance; certificate numbers and expiration; record of fees and tonnage tax payments at the time of formal entrance and clearance in U.S. ports. VECS will impact an estimated 94,464 burden hours on ship and boat captain operators resulting in the more efficient movement of goods to the public.
Previously-reported Services
Prior to the first service designation exercise in 2022, HISPs were collecting data using methods unique to each agency, resulting in data that was not standardized. This previously-reported data was collected to increase visibility and awareness regarding customer experience through feedback data. Per A-11 guidance, service providers will collect feedback in a more standardized way.
Contacting the CBP contact center
Description
CBP’s Traveler Communications Center was established in October of 2017 to serve as a 24/7 resource for traveler compliance and a central place to address common questions for those traveling to the United States.